Online Banking Safety

Online banking is a safe and easy way to bank at any time, from anywhere! Northern Birch Credit Union online banking can be accessed through our website using a computer, or through our mobile app on a phone or tablet. The popularity of online banking has increased significantly over the past 2 years, allowing members to bank safely from the comfort of our homes or wherever else they may be!

Keeping yourself safe online

Online & mobile banking are great options to access your bank accounts. Below we share a few tips on how to keep your information safe online:

• Do not share your log-in information with anyone, whether in person or online. Even if you have a joint account, each individual should have their own username and password.
  
• Avoid logging in to your online banking from public Wi-Fi (such as a café or airport) or when using public or shared computers (such as at the library).
  
• Ensure that your password follows our strong password requirements
  
• Do not use the same password for different financial institutions or websites.
  
• Check your accounts regularly to ensure you recognize all of the transactions that have happened on your account  – if you think something is wrong, contact your financial institution as soon as possible
  • If you have become a victim of online banking fraud, notify TransUnion and Equifax, Canada’s credit reporting agencies to place a fraud alert on your account.
    
• Do not allow your computer to remember or memorize your online banking passwords.
  
• Lock your computers and mobile devices with a PIN or password, that way if you lose them, the information won’t be readily accessible to whoever picks them up.
  
• Remember that we will never ask for your password or prompt you to change your password by email or text message.
  • The government will also not ask for your personal information through text message, email or by phone.
    
• Be careful with suspicious emails and text messages – do not click on links, open attachments or respond to messages from unknown or suspicious sources.
  
• Install anti-virus software and a firewall on your computer.
  
• Do not use words, phrases or numbers that would be easy to guess, for example your name, a close relative’s name, your birth date, telephone number or address, your account number or your card number.

Tip!

You can set up alerts through online banking – sent by email or text message – to let you know when there has been activity on your online banking account. This is a great way to keep on top of any possible unknown activity.

Online banking features at NBCU
Now that you know about online banking safety, learn more about what you can do through online banking.

• NEW: Send wire transfers abroad, quickly and with low fees. Check out the details here!
• Pay your bills and CRA taxes online
• Send and receive Interac e-transfers within Canada
• Deposit cheques remotely with your phone or tablet
• Transfer money between your own accounts
  • Transfer money to other NBCU members (this requires some additional set-up – call or email us for more information)
• Set up automatic transfers between your own accounts
  • Don’t want your pay cheque sitting in your chequing account? Want to make a monthly contribution to your TFSA or savings? This can be set up in your online banking!
• Download statements in a variety of formats
• Order cheques
• Create stop payments

How do I access online banking?

• From our website www.northernbirchcu.com, click on the grey log-in button and then on Online Banking.
• By using our Northern Birch Credit Union mobile app. Make sure you download it from your mobile device’s app store. Make sure you keep your device and your app updated.
• If you are new to online banking or are needing help, please contact us at one of our branches.

Resources

Have you been a victim of fraud? Here are steps you should take.

See a list of common scams here.